Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare case for hearing.
   • Examine the process for making an application for a hearing.
   • Access and interpret decisions and precedents relevant to the matter to be heard.
   • Prepare and analyse evidence and other documentation required for the hearing.
   • Seek advice from appropriate professionals to assist in preparing for the hearing.
   • Determine the need for expert witnesses and explain their role in the hearing.
   • Participate in pre-hearing briefings.
2. Prepare documents and coordinate attendees for hearing.
   • Complete documentation required for application accurately.
   • Prepare documents for presentation to hearing.
   • On receipt of hearing details, coordinate documents and attendees.
3. Participate in conciliation process.
   • Determine purpose and role of conciliation in the hearing process.
   • Explore opportunities to resolve the matter through conciliation.
   • Disclose documented evidence to be used in the hearing.
   • Assess offers of conciliation against the likely outcome of continuing with the hearing.
   • Record relevant information during the conciliation process.
4. Use hearing etiquette.
   • Use appropriate protocols for entering, participating in and leaving the hearing.
   • Use appropriate manner and relevant language when addressing the hearing.
5. Present case at hearing.
   • Apply hearing rules and procedures.
   • Outline the case clearly and concisely.
   • Respond appropriately to submissions from respondents.
   • Respond appropriately to hearing questions and directions.
6. Complete hearing processes.
   • Request statement of reasons for hearing decision.
   • Notify and explain hearing outcome to interested parties.
   • Complete documentation and reports, and store according to agency practise.